When choosing products for your motorcycle it is important to have 100% control over the production year and NOT the year of first registration. For example, a Suzuki GSXR600 K7 registered in 200 is not a 20210 model, but a forgotten 2007 model that was first registered in 2010.

This is of utmost importance to ensure you get the correct product.

You always have a 14-day right of return on items purchased at pitboxen.dk, we will of course exchange them for the product you need. However, custom-ordered/custom-made products are not accepted for return.

The majority of our range is either in stock at our remote warehouse in Germany, and can be delivered within 4-6 business days, or in stock at our main warehouse in Denmark, and can be delivered the next business day if the order is placed before 12:00.

For products such as suspension, rims and some exhaust systems, different delivery times apply, as these are often produced to order. The delivery time will be stated on the individual product.

You can read more about returns, return policy and what you need to be aware of here.

Return policy for pitboxen.dk

Right of withdrawal

There is a 14-day full right of return on items purchased on the website unless otherwise agreed or stated in your order. Specially designed/manufactured items (including custom-fitted suspension) are NOT covered by the right of return.

Some special items are considered special items and cannot be ordered through the website with normal terms, here you will have to tick that you waive your right of return. This only applies to special items.

The 14 day period starts on the day the order is delivered.

Any return costs are borne by the customer.

Requests for cancellation must be notified to us no later than 14 days after delivery and must reach us no later than 14 days after we are informed of your use of the right of cancellation.

Requests to exercise the right of withdrawal must be sent by email to info@pitboxen.dk . The message must clearly state your desire to exercise the right of withdrawal.

Condition of the item upon return

The item may be unpacked and inspected, but must be returned in its original packaging and without any signs of use. This means that you may not assemble or use the product. Likewise, goods with damaged packaging, or goods in dirty packaging that could not be sold as new, are not accepted for return. Electronic products in sealed packaging are not accepted for return if the seal is broken. Products cannot be returned if they have been installed.

If the item has been installed or used, Pitboxen reserves the right to refuse the return. In such cases, Pitboxen may consider the item to be of diminished value and offer a refund of a smaller portion or none of the purchase price. It is up to Pitboxen to assess the condition of the item.

Refund of the price of the item

All refunds are processed backwards in our shop system. This means that when we credit your order, the refund of the payment is processed in the opposite direction in our system and via our payment acquirer. This applies if you have paid via mobilepay or with a payment card. If you have paid via bank transfer, we will contact you to get your account number for the refund.

You can expect the amount to be refunded to your account 3-5 days after we have processed your return.

Pitboxen does not refund shipping costs when using regular returns.

Right of complaint

There is a minimum 2-year warranty on products at pitboxen.dk, in accordance with the Danish Sales Act. The warranty applies to all defects in software, materials and manufacturing.

Complaints regarding defects and deficiencies must be notified to Pitboxen within a reasonable time after receipt of the goods. Here, a maximum of two months is considered a reasonable time, unless otherwise agreed. Pitboxen.dk will cover shipping costs in connection with the return of goods for complaints, in which case we will send you a link to print a shipping label.

The complaint is void in the event of incorrect or unusual operation of the product.

When returning goods, please use the following link:

https://return.shipmondo.com/pitboxen_returblanket

Please do not return items until you have been in contact with Pitboxen, this is to avoid errors and expedite the shipment.

When returning, please contact the company before returning:

The Pitbox
Fogedgårdsvej 1
9510 Arden
TEL: +4560610654

Complaints and returns accepted not if these are sent cash on delivery. Likewise, items sent to parcel shops will not be collected. We refer you to use the link above to print a return label.